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| about us |
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| COMPANY |
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AVG Kenya Distributor - Interactive Technology Limited was established in mid September 1995. It was established after having conveyed sufficient research in the computer Industry. Our main concern was a medical equipment parent company, from where we branched off to widen our coverage of products and services with our past expertise in the IT Industry.
At present, Interactive Technology Limited is a full fledged IT company with a variety of products/services under its umbrella to serve its customers. Our aim is to exceed customer expectations by providing best of the breed products, services and solutions that revolved around modern business demands. |
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| Customer Support : |
| Customer support division provides the following activities: |
- Customer help
lines for immediate over the phone solutions
- Specialized
personnel for customer help at site [ for both the
hardware as well as software support ]
- Training as
well as problem solutions provided by the customer
support department.
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| Technical Service : |
- Staff Strength: 5 + (7)
- Currently there are three technicians
handling the hardware & software maintenance.
- A software technician provides help to
customer support as well as familiarize new
clients with the software i.e. hands-on initial
usage training. Other trainers provide more
advanced product training.
- Depending on the volumes per month
additional personnel are recruited for various
specific job applications
- In addition to the above
technicians, Interactive Technology Limited
employs software consultants (5 Five) to handle
all software Installations, Training, Product
Queries.
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| Activities : |
| Strategy: Acquire as much of the market share within the years through 2008 as possible for both hardware and software products. |
- Hardware Concentration: Single Family PC’s,
Networking Solutions, Large Corporate
Installations, Servers & Corporate Structured
Networks.
- Software Concentration: Small - Medium
- Large Business Accounting, Networking
Solutions, Educational Software, Anti Virus &
Security Software Solutions.
- Other companies do have back-up support but
not to the standards that are required in the
ICT industry [ we strive to provide a better
support service and build a solid customer base
for providing this service ]
- Marketing of the products will be done
through media (Newspaper, Online, Billboards,
Radio) as well as other marketing through promotional leaflets
handed out, Internet, Direct Mail Shots,
Exhibitions, Marketing Seminars.
- Sales through demonstrations and hands-on
system run through promotion of complete systems
from one supplier “Interactive Technology Ltd” [
Servers, PC system, printer, UPS, office software,
accounting software, telecommunications installation, entertainment
software, Anti Virus protection etc...]
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